Job Brief

The General Manager is responsible for the overall leadership, performance, and day-to-day operations of The Bodega Emporium. This role ensures the business runs efficiently, delivers an excellent customer experience, meets revenue and profitability targets, and maintains brand standards. The General Manager will oversee operations, sales, staff management, financial performance, and strategic growth initiatives.

Key Responsibilities

• Oversee daily operations of the store, ensuring smooth and efficient business activities

• Develop and implement operational strategies to achieve sales, revenue, and profitability targets

• Ensure exceptional customer experience and service standards at all times

• Manage, supervise, and motivate staff, including recruitment, training, scheduling, and performance management

• Monitor inventory levels, procurement, stock control, and vendor relationships

• Prepare and manage budgets, control costs, and review financial performance reports

• Ensure compliance with company policies, health and safety regulations, and industry standards

• Coordinate marketing, promotions, and in-store campaigns to drive footfall and sales

• Handle escalated customer issues and resolve complaints professionally

• Track KPIs and prepare regular operational and performance reports for management

• Identify opportunities for business growth, process improvement, and brand expansion

• Maintain the overall presentation, ambience, and brand image of The Bodega Emporium

Requirements

• Bachelor’s degree in Business Administration, Management, Hospitality, Retail Management, or a related field (preferred)

• Proven experience as a General Manager, Operations Manager, or Senior Manager in retail, hospitality, lifestyle, or FMCG environments

• Strong leadership and people management skills

• Excellent financial, budgeting, and cost-control knowledge

• Strong understanding of sales, inventory management, and operational processes

• Excellent communication, interpersonal, and customer-service skills

• Ability to work under pressure and manage multiple priorities

• Strong problem-solving and decision-making abilities

• Proficiency in Microsoft Office and retail/ERP management systems

• Flexibility to work weekends, holidays, and extended hours when required