Customer Service Officer (Supervisory Role) 

We’re looking for an experienced and customer-focused Customer Service Officer to join our team.. This role requires someone who loves creating great customer experiences and can confidently lead a small front-of-house team.

Responsibilities:

• Supervise and support customer service staff to ensure smooth daily operations.

• Welcome customers warmly and handle inquiries or complaints professionally.

• Coordinate with kitchen and production teams for timely order delivery.

• Maintain cleanliness, order, and product display standards.

• Train and motivate team members to deliver excellent service.

Requirements:

• Minimum 2–4 years’ experience in customer service (preferably in a bakery, café, or hospitality environment).

• Previous supervisory or team lead experience required.

• Strong communication and people skills.

• Positive attitude, attention to detail, and ability to multitask.

• Willingness to work weekends or holidays when needed.

If you’re passionate about desserts and enjoy leading a team in a lively, customer-centered environment, we’d love to hear from you!